Returns Policy

Warranty Replacement Procedure

  1. Buyer must obtain prior approval from Seller, by way of a valid Return Goods Authorization form and number (“RGA”), before making any warranty returns and/or returning any Goods for warranty replacements; such approval must be sought within the documented warranty period for the particular Good(s), such warranty periods beginning on the date of original shipment by Seller or its supplier. A technical support call may be required before an RGA will be issued.
  2. Buyer must ship Goods back prepaid and in an appropriate carton or container designed for such shipments.
  3. Such returns must be received at the location designated on the RGA Form within ten (10) business days of the date an RGA was first sought from Seller. Any warranty return received by Seller without the RGA Form or outside of the ten (10) business day period will not qualify for a warranty credit.
  4. Buyer shall cooperate with reasonable requests at the time an RGA is reported, and during handling by Seller, by providing information including, but not limited to, full description of defect, serial number, identifying markings, and, if appropriate, photographs, etc.
  5. A credit for a warranty return will only be issued when a warranty replacement is ordered from Seller (if available). If Buyer does not order a warranty replacement from Seller, then any credit allowed will be at the sole discretion of Seller.
  6. If a defect is confirmed by Seller or its supplier during evaluation, a credit will be issued fifteen (15) business days of the confirmation, such time being necessary to allow for evaluation and processing (NOTE: certain returns, evaluation, and credits may take longer due to a longer period of time needed for evaluation and testing).

Returns and Restocking

  1. Requests to return Goods for a restocking fee (i.e., non-warranty returns) must be made by Buyer within five (5) business days of the original date of receipt by Buyer; Buyer must obtain prior approval from Seller for such returns by way of a Return Goods Authorization form and number (“RGA”). Goods returned by Buyer due to no fault of Seller are subject to a minimum twenty-five percent (25%) restocking fee, unless otherwise documented by Seller.
  2. Goods approved for a return with a restocking fee must be received at the address noted on the RGA Form within ten (10) business days of original receipt of the Good(s) by Buyer and must include the RGA Form specific to the particular order/part. Any returned Goods received by Seller without the RGA Form or outside of the timeframes described herein will not qualify for a credit (the full invoice price will be due from Buyer), and if the Good was sold on an exchange basis, then such unauthorized return may be treated as the Exchange Part and applied as the Exchange. Returned Goods must be sent in an appropriate carton or container designed for such shipments in order to be eligible for any credit.
  3. If all return requirements have been met and the return is accepted, credit will be issued fifteen (15) business days thereafter, such time being necessary to allow for evaluation and processing (NOTE: certain returns and credits may take longer to issue due to a longer period of time needed for evaluation and testing).
  4. Goods that are non-returnable for reasons including, but not limited to, supplier return restrictions, will be communicated as such prior to the transaction.